Return & Refund Policy

Return & Refund Policy

Last Updated: August 15, 2026

Thank you for shopping with DANFOSS HISTORICAL CENTER A/S. We value
your satisfaction and aim to provide a clear, fair, and transparent
return and refund process.

This Return & Refund Policy explains your rights and the conditions
under which products purchased from our online store may be returned,
exchanged, or refunded.

By placing an order with us, you acknowledge that you have read and
understood this Return & Refund Policy. Nothing in this policy is
intended to limit any mandatory consumer rights that apply under
applicable law.

1. Company Information

Company Name: DANFOSS HISTORICAL CENTER A/S Business Address:
Mads Patent Vej 1 Elsmark, 6430 Nordborg, Denmark Country: Denmark
Company Start Date: May 31, 2001 (31.05.2001) Email:
caspersensor88@gmail.com Telephone: +45 27 46 83 15

For questions regarding returns, refunds, damaged products, order
issues, or other customer service matters, please contact us using the
email address or telephone number provided above.

2. 30-Day Return Policy

We offer a 30-day return period.

This means that you generally have 30 days from the date you receive
your order to contact us and request a return.

To be eligible for a standard return, the product must meet the
following conditions:

  • The item must be in the same condition in which you received it.

  • The item must not have been unnecessarily worn, used, installed, or
    damaged.

  • The item must include all original tags, labels, accessories,
    manuals, and components, where applicable.

  • The item should be returned in its original packaging whenever
    reasonably possible.

  • The product must not show signs of damage caused by improper use,
    installation, modification, or handling.

  • You must provide your order number, receipt, invoice, or other
    reasonable proof of purchase.

We reserve the right to assess the condition of returned merchandise
before approving a refund.

The 30-day commercial return policy described in this section does not
affect any statutory consumer rights that cannot legally be excluded or
restricted.

3. How to Request a Return

Before sending any product back to us, you must contact our customer
service team and request return instructions.

To request a return, please email:

caspersensor88@gmail.com

Please include the following information in your return request:

  • Full name

  • Order number

  • Date of purchase

  • Product name

  • Reason for the return

  • Photographs of the product, if the product is damaged or defective

  • Any other information reasonably necessary to evaluate your request

After receiving your request, we will review the information and provide
further instructions where the return is eligible.

Please do not send merchandise to our business address unless we have
specifically instructed you to do so for your particular return.

Products returned without prior authorization or without following the
provided return instructions may be delayed or may not be accepted.

4. Return Shipping

If a return is approved, we will provide instructions regarding the
appropriate return method and destination.

The responsibility for return shipping costs depends on the reason for
the return and applicable law.

If the product is defective, damaged, incorrect, or otherwise not as described

Where the issue is confirmed to be our responsibility, we may provide an
appropriate return shipping solution or reimburse reasonable return
shipping costs, subject to applicable law.

If you are returning an item because you changed your mind

For voluntary returns that are not caused by a defect, damage, incorrect
shipment, or other fault on our part, the customer may be responsible
for the return shipping costs, unless otherwise required by applicable
law or stated at the time of purchase.

Return shipping costs that are the customer's responsibility are
generally non-refundable.

5. Condition of Returned Products

To qualify for a refund under our standard return policy, products
should be returned in an appropriate condition.

Returned merchandise should:

  • Be unused or only handled to the extent necessary to inspect the
    product.

  • Include the original accessories and components.

  • Include applicable manuals, labels, tags, and documentation.

  • Be securely packaged to prevent damage during return transportation.

  • Include the original packaging where reasonably possible.

If a product has been used, damaged, modified, assembled, installed, or
otherwise handled beyond what is necessary to inspect its nature,
characteristics, and functioning, the refund may be adjusted to reflect
any resulting diminished value, where permitted by applicable law.

6. Damaged or Defective Products

Please inspect your order as soon as reasonably possible after delivery.

If you receive a product that is:

  • Damaged during transportation;

  • Defective;

  • Missing essential components;

  • Different from the product you ordered; or

  • Otherwise materially inconsistent with your order,

please contact us at
caspersensor88@gmail.com as soon
as possible.

To help us investigate the issue efficiently, we may ask you to provide:

  • Your order number;

  • A description of the problem;

  • Photographs or videos showing the damage or defect;

  • Photographs of the product packaging;

  • Photographs of the shipping label; and

  • Other relevant information.

After reviewing the information, we will determine the appropriate
solution, which may include repair, replacement, return, refund, or
another remedy, depending on the circumstances and applicable law.

7. Wrong Item Received

If you receive an item that is different from the item shown on your
order confirmation, please contact us at
caspersensor88@gmail.com before
returning the product.

Please provide your order number and photographs of the item received.

If we confirm that an incorrect item was shipped, we will provide
appropriate instructions for resolving the issue.

8. Missing Items

If your package arrives and one or more items are missing, please
contact us as soon as possible.

Please provide:

  • Order number;

  • Product name;

  • Quantity ordered;

  • Quantity received; and

  • Photographs of the package and shipping label, where available.

We will investigate the shipment and, where appropriate, arrange a
replacement, refund, or other suitable remedy.

9. Non-Returnable Products

Certain products may not be eligible for return because of their nature
or applicable legal restrictions.

Depending on the product and applicable law, examples may include:

  • Perishable goods;

  • Food products;

  • Flowers or plants;

  • Personalized or customized products;

  • Products manufactured specifically according to customer
    specifications;

  • Certain personal-care or hygiene products;

  • Products that cannot be returned for health or hygiene reasons after
    opening;

  • Hazardous materials;

  • Flammable liquids;

  • Gases;

  • Products that are legally restricted from being returned; and

  • Gift cards.

This list is not exhaustive.

Where applicable law provides a mandatory right of withdrawal or other
consumer remedy, such rights will continue to apply notwithstanding the
exclusions above.

If you are unsure whether a product can be returned, please contact us
before sending it back.

10. Sale and Discounted Items

Products purchased during sales, promotions, clearance events, or with
promotional discounts may be subject to specific return conditions.

Unless otherwise stated at the time of purchase, sale items are subject
to the same applicable statutory consumer rights as other products.

Where a product is legally eligible for return, we will process the
return in accordance with applicable law and the conditions communicated
at the time of purchase.

11. Gift Cards

Gift cards are generally non-returnable and non-refundable, except where
otherwise required by applicable law.

If you believe there has been an error involving a gift card purchase,
please contact us at:

caspersensor88@gmail.com

12. Exchanges

We generally recommend returning the original item and placing a new
order for the replacement product.

If you wish to exchange a product, please contact us before sending the
item back.

Depending on availability and the circumstances of the exchange, we may
be able to provide an exchange or recommend that you place a new order.

For defective, damaged, or incorrectly supplied products, we will
provide an appropriate remedy in accordance with applicable law.

13. European Union 14-Day Right of Withdrawal

If you are a consumer located in the European Union and purchase goods
online, you generally have a statutory right to withdraw from the
purchase within 14 days without providing a reason, subject to
applicable legal exceptions.

The withdrawal period generally expires 14 days after the day on which
you, or a third party designated by you other than the carrier, acquire
physical possession of the goods.

To exercise the right of withdrawal, you must communicate your decision
to withdraw before the applicable withdrawal period expires.

You may contact us at:

DANFOSS HISTORICAL CENTER A/S Mads Patent Vej 1 Elsmark 6430
Nordborg Denmark

Email: caspersensor88@gmail.com Telephone: +45 27 46 83 15

After exercising your right of withdrawal, you should return the goods
without undue delay and in accordance with the return instructions we
provide.

You may generally be responsible for the direct cost of returning the
goods where applicable law permits this and where you were informed of
this obligation before purchase.

You may also be responsible for any diminished value resulting from
handling beyond what is necessary to establish the nature,
characteristics, and functioning of the goods, where permitted by
applicable law.

Certain products are excluded from the statutory right of withdrawal
under applicable law. These exclusions may include, depending on the
circumstances, personalized products, goods that deteriorate or expire
rapidly, sealed goods that are unsuitable for return for health or
hygiene reasons once unsealed, and other legally exempt products.

Nothing in this policy is intended to restrict mandatory statutory
withdrawal rights.

14. Refund Eligibility

Once we receive your returned product, we will inspect it and determine
whether it qualifies for a refund.

If the return is approved, we will process the refund to the original
payment method used for the purchase, unless otherwise agreed or
required by applicable law.

If the returned product does not satisfy the applicable return
requirements, we may contact you to explain the issue and determine the
appropriate next step.

Where permitted by law, a refund may be reduced to reflect diminished
value caused by handling beyond what is reasonably necessary to inspect
the product.

15. Refund Processing Time

Once a return has been received and approved, we will process the
applicable refund.

We aim to process approved refunds within 10 business days.

After we issue the refund, the time required for the funds to appear in
your account may depend on your:

  • Bank;

  • Credit card issuer;

  • Payment provider; or

  • Other financial institution.

Accordingly, the total time before the refund appears in your account
may be longer than our internal processing period.

If you have not received your refund after 15 business days from the
date we confirmed that the refund was approved, please contact us at:

caspersensor88@gmail.com

16. Refunds for Shipping Costs

Where required by applicable law, eligible original shipping costs may
be refunded.

For voluntary returns that are not caused by a defect, incorrect
shipment, or other issue for which we are responsible, additional
shipping costs may not be refundable where permitted by law.

If you selected an expedited or premium delivery method that costs more
than the least expensive standard delivery option offered by us, any
reimbursement of delivery costs may be limited to the amount required by
applicable law.

17. Partial Refunds

In certain circumstances, a partial refund may be appropriate.

Examples may include:

  • The product has diminished value because of excessive handling;

  • A component or accessory is missing;

  • The product has been damaged after delivery due to customer
    handling;

  • Only part of a multi-item order is eligible for return; or

  • Another circumstance permitted by applicable law applies.

Any reduction will be determined based on the circumstances of the
individual return and applicable law.

18. Returned Packages That Cannot Be Delivered

If a returned package cannot be delivered because the customer used an
incorrect return address, failed to follow our return instructions,
refused delivery, or otherwise failed to complete the return process,
the customer should contact us as soon as possible.

We may provide additional instructions for resending the package.

Any additional shipping costs resulting from an error by the customer
may be the customer's responsibility where permitted by applicable law.

19. Cancellation Before Shipment

If you wish to cancel an order before it has been shipped, please
contact us as soon as possible at:

caspersensor88@gmail.com

We will make reasonable efforts to accommodate cancellation requests
received before shipment.

However, once an order has already been processed, packed, or shipped,
cancellation may no longer be possible. In such cases, you may need to
follow the applicable return or statutory withdrawal procedure.

20. Order Cancellation After Shipment

If your order has already been shipped, you may not be able to cancel
the shipment directly.

If you no longer want the product, please contact us for return
instructions.

For customers in the European Union, statutory withdrawal rights may
apply where applicable.

21. Refund Method

Refunds will normally be issued to the original payment method used when
the order was placed.

For example:

  • Credit card payments will generally be refunded to the original
    card.

  • Debit card payments will generally be refunded to the original card.

  • Online payment services will generally be refunded through the
    original payment method.

We may request additional information where necessary to process a
refund securely.

22. Fraudulent or Abusive Returns

We reserve the right to investigate returns that appear to involve:

  • Fraudulent activity;

  • Repeated abuse of the return policy;

  • Products that were not purchased from us;

  • Altered or falsified proof of purchase;

  • Products that have been intentionally damaged;

  • Unauthorized returns; or

  • Other activity inconsistent with legitimate use of the return
    policy.

Any action taken will be subject to applicable consumer protection laws
and other applicable legal requirements.

23. Proof of Purchase

To process a return or refund, we may require reasonable proof that the
product was purchased from us.

Acceptable proof may include:

  • Order confirmation;

  • Invoice;

  • Receipt;

  • Order number;

  • Payment confirmation; or

  • Other information that reasonably establishes the purchase.

If you cannot locate your proof of purchase, please contact customer
service and provide as much information about the order as possible.

24. Return Address

For security and processing reasons, customers should not send returns
to the company address unless specifically instructed to do so.

The company contact address is:

DANFOSS HISTORICAL CENTER A/S Mads Patent Vej 1 Elsmark 6430
Nordborg Denmark

A different return address may be provided depending on the product,
fulfillment location, carrier requirements, or return procedure.

Please always use the return address provided in the return instructions
issued for your specific order.

25. Changes to This Return & Refund Policy

We may update or modify this Return & Refund Policy from time to time to
reflect changes to our business practices, products, services, legal
requirements, or customer service procedures.

The latest version will be posted on our website with an updated "Last
Updated" date.

Any changes will apply from the effective date stated in the updated
policy, subject to applicable law.

26. Applicable Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict,
or replace any mandatory rights that consumers have under applicable
law.

If any provision of this policy conflicts with a mandatory legal
requirement, the mandatory legal requirement will prevail to the extent
of the conflict.

For consumers in the European Union, applicable consumer protection
legislation, including statutory rights concerning defective goods and
the right of withdrawal where applicable, remains unaffected.

27. Contact Us

If you have any questions regarding this Return & Refund Policy, a
return, refund, exchange, damaged product, defective product, or order
cancellation, please contact us.

DANFOSS HISTORICAL CENTER A/S Address: Mads Patent Vej 1
Elsmark, 6430 Nordborg, Denmark Email: caspersensor88@gmail.com
Telephone: +45 27 46 83 15

We will review your request and provide the appropriate instructions or
assistance as soon as reasonably possible.